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Evidence Guide: FNSRTS304 - Administer debit card services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSRTS304 - Administer debit card services

What evidence can you provide to prove your understanding of each of the following citeria?

Process applications for debit transaction cards

  1. Provide customers with information on debit cards, including their usage, terms and conditions, and benefits
  2. Gather information from customers as required to support applications for cards
  3. Check information provided in accordance with standard procedures for authenticity, accuracy and completeness, and complete and process applications in accordance with procedures
  4. Notify customers of approval or disapproval of applications
  5. Use standard procedures to issue customers with debit cards despatched to branch for collection by authorised person or cardholder, or sent by mail
Provide customers with information on debit cards, including their usage, terms and conditions, and benefits

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather information from customers as required to support applications for cards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check information provided in accordance with standard procedures for authenticity, accuracy and completeness, and complete and process applications in accordance with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customers of approval or disapproval of applications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use standard procedures to issue customers with debit cards despatched to branch for collection by authorised person or cardholder, or sent by mail

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process card transaction

  1. Consult with or refer to other personnel to determine transaction details, if required
  2. Process card transactions in accordance with organisational policy and procedures
  3. Process complaints and enquiries in accordance with organisational guidelines and codes of conduct relating to electronic funds transfer for captured and hot listed cards
Consult with or refer to other personnel to determine transaction details, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process card transactions in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process complaints and enquiries in accordance with organisational guidelines and codes of conduct relating to electronic funds transfer for captured and hot listed cards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer card database

  1. Administer card database in accordance with organisational policy and procedures
  2. Identify and process duplicate transactions and charge-backs according to organisational policy and procedures
  3. Follow card security procedures to ensure appropriate actions are taken
Administer card database in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and process duplicate transactions and charge-backs according to organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow card security procedures to ensure appropriate actions are taken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process applications for debit transaction cards

1.1 Provide customers with information on debit cards, including their usage, terms and conditions, and benefits

1.2 Gather information from customers as required to support applications for cards

1.3 Check information provided in accordance with standard procedures for authenticity, accuracy and completeness, and complete and process applications in accordance with procedures

1.4 Notify customers of approval or disapproval of applications

1.5 Use standard procedures to issue customers with debit cards despatched to branch for collection by authorised person or cardholder, or sent by mail

2. Process card transaction

2.1 Consult with or refer to other personnel to determine transaction details, if required

2.2 Process card transactions in accordance with organisational policy and procedures

2.3 Process complaints and enquiries in accordance with organisational guidelines and codes of conduct relating to electronic funds transfer for captured and hot listed cards

3. Administer card database

3.1 Administer card database in accordance with organisational policy and procedures

3.2 Identify and process duplicate transactions and charge-backs according to organisational policy and procedures

3.3 Follow card security procedures to ensure appropriate actions are taken

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process applications for debit transaction cards

1.1 Provide customers with information on debit cards, including their usage, terms and conditions, and benefits

1.2 Gather information from customers as required to support applications for cards

1.3 Check information provided in accordance with standard procedures for authenticity, accuracy and completeness, and complete and process applications in accordance with procedures

1.4 Notify customers of approval or disapproval of applications

1.5 Use standard procedures to issue customers with debit cards despatched to branch for collection by authorised person or cardholder, or sent by mail

2. Process card transaction

2.1 Consult with or refer to other personnel to determine transaction details, if required

2.2 Process card transactions in accordance with organisational policy and procedures

2.3 Process complaints and enquiries in accordance with organisational guidelines and codes of conduct relating to electronic funds transfer for captured and hot listed cards

3. Administer card database

3.1 Administer card database in accordance with organisational policy and procedures

3.2 Identify and process duplicate transactions and charge-backs according to organisational policy and procedures

3.3 Follow card security procedures to ensure appropriate actions are taken

Evidence of the ability to:

provide relevant information and assist customers to make an application for a debit card

process applications for debit transactions and card transactions

follow organisational procedures, including those relating to card security

use and update card database accurately.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the steps required to charge-back and duplicate transaction procedures

describe key features of organisational procedures, industry codes of practice and legislation as it relates to debit card services, including:

electronic funds transfer code of conduct

National Credit Code

privacy legislation

credit legislation

describe the key features of policies and procedures in regard to electronic banking – card services and security

identify and categorise the range of cards and describe the operation of card databases

outline the key steps and reasons for customer verification and security checking procedures.